Frequently Asked Questions

Is there a user agreement?

For FIT or PLUS contract, there is a user agreement that you must carefully read and accept for checkout. When contract the CORPORATE version, the user agreement is made directly on-demand by commercial consultant area of Obras Online, which contract is done via chat or any contact informed on contact page.

Is there a minimum term contract?

For FIT or PLUS contract, there is a user agreement that you must carefully read and accept for checkout. When contract the CORPORATE version, the user agreement is made directly on-demand by commercial consultant area of Obras Online, which contract is done via chat or any contact informed on contact page.

What happens after the end of the term?

Accordingly, to the contractual clause, if you choose not to renew the membership the access will be interrupted after the term contracted and every data will be deleted from the server after 6 (six) months of end term. Therefore, it won’t be possible to reactivate the previously contracted account.

How do I do to take off my works in case of not renew the license?

For FIT or PLUS plan, it is possible to print works by credit or bought additionally. The system won’t allow to export it to other digital tools.

How do I renew a contract?

The contract will be automatically renewed regardless of the payment method – Credit Card or bank slip. In the case of payment by bank slip, you will receive the bank slip up to 2 (two) business days before the expiration of your contract.

What is the expiry date to cancel the renewal? How Do I do?

In FIT or PLUS entry versions, you may cancel the renewal of your contract by formal notice to atendimento@obrasonline.com.br, within 48 hours prior to the end of the contract term. If the formal communication is not sent within the term established in the contract, the plan will be automatically renewed and a new term will be created, and the new cancellation may occur only at the end of this new term. The contractual termination due to the CLIENT, in a period prior to the contracted liability term, will result in the payment of a fine of 40% of the amount equivalent to the contracted liability residual period, pursuant to clause Nine of the User Agreement – DA DURATION, HIRED PAYMENT PLAN AND TERMINATION.

Is there any installation or service to be done?

In either version, either plan FIT, PLUS or CORPORATE, there is no specific installation for Obras Online system access. However, in order to your access perform better, some configurations are recommended with the following minimum specifications and basic requirements: 1.8 GHz Dual Core processor, 1024 MB RAM, broadband internet connection, browser preferably Google CHROME , Internet Explorer 7.0, 8.0 or above, Microsoft Windows XP, Windows Vista, or Windows 7 Operating System.

What can be customized in the software?

You will be able to customize your restricted work area with your company logo. Just go to the control panel and import your company logo in the following formats: JPEG or PNG.

What are the payment methods and options?

In FIT or PLUS versions, the liability options are of 3, 6 or 12 months, divided payment, bank card or cash, through bank slip, directly on the website or through the informed contact channels. The CORPORATE solution is contracted on demand, upon prior analysis by a commercial consultant of Obras Online, who can be contacted via chat or directly through the channels informed on the contact page.

Is there a discount if sign a long-term contract?

Yes. In FIT or PLUS versions, the longer the contract term, the higher the discounts and the higher the credit numbers.

I already paid, but on the Obras Online panel still shows as awaiting payment. What should I do?

The purchase process is submitted for analysis to validate the data informed at the time of purchase. Once approved, alerts will be sent, via the system to the email of the CLIENT, to follow the hiring process. In addition, other factors such as delay in payment confirmation processing by the bank may delay the analysis, and consequently the payment confirmation. However, do not worry, as soon as the system issues the payment confirmation, we will continue the process of granting access to the contracted term.

When will I receive my invoice?

Your electronic invoice will be sent within 72 hours of payment confirmation.

Why do I need to enter my details to hire the service?

Obras Online values ​​legality. Therefore, to comply with the requirements of the tax authorities, which require the invoice issuance of the services provided, we need your registration data.

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